The Golden Glamour

Emirates Shoes Ltd. – Purchase & Return Policy* Our Commitment to Excellence

At Emirates Shoes Ltd., we pride ourselves on exceptional craftsmanship, premium materials, and unparalleled elegance. We want you to be completely satisfied with your investment. If your purchase does not perfectly meet your expectations, our streamlined return and exchange policy is designed to ensure a seamless experience.

1. Purchasing & Shipping

• Order Confirmation: Upon placing an order, you will receive a confirmation call reconfirming your invoice and order details.
• Processing Time: All orders are processed and prepared for dispatch within 1-2 business days.
• Shipping: We offer Standard and Express shipping on all our footwear.
• Order Modification: If you need to change your size or shipping details, please contact us within 24 hours of placing your order. Once an order has been shipped, it cannot be modified.

2. Return & Exchange Policy

Conditions for Return & Exchange:

• Pristine Condition: Shoes must be unworn, completely free of any scuffs, creases, or marks, and in their original, resalable condition.
• Trying on Your Shoes: To prevent scratching the leather soles, we strictly require that you try on your new shoes on a soft, carpeted surface. Shoes with scratched, marked, or damaged soles will not be accepted for return.
• Original Packaging: All items must be returned in their original Emirates Shoes Ltd. packaging, including the shoebox, dust bags, shoe horns, and any included accessories or tags. The shoebox itself must not be used as the shipping box.